Terms and Conditions

 

I'

Process for Customers if Parcel isnt recieved :

 

All UK parcels are Shipped using a courier service

All items are 

Boxed

Bubble Wrapped

Sent Signed for

Insured and Tracked

All customers are notified of the tracking details via email using the email address they have when ordering.

 

All international orders are sent

Boxed

Bubblr Wrapped

Signed for

Insured and Tracked

Via Royal Mail

 

If you do not recieve your book, then please email me

 

I will track the book, and if needed raise with the Courier service. If the book is lost or cannot be proven as delivered i will raise a claim with the Courier. Once the book has been refunded then i will send a replacement if one exists (as these are rare and often limited items) , if they cannot be replaced at this point a refund will be given.

 

Please DO NOT raise Paypal claims as this just causes me work, and is NOT the correct proceedure as , if the courier is at fault the refund should come from them and paypal will NOT refund.