Terms and Conditions
I'
Shipping
Process for Customers if Parcel isnt recieved :
All UK parcels are Shipped using a courier service
All items are
Boxed
Bubble Wrapped
Sent Signed for
Insured and Tracked
All customers are notified of the tracking details via email using the email address they have when ordering.
All international orders are sent
Boxed
Bubblr Wrapped
Signed for
Insured and Tracked
Via Royal Mail
If you do not recieve your book, then please email me
I will track the book, and if needed raise with the Courier service. If the book is lost or cannot be proven as delivered i will raise a claim with the Courier. Once the book has been refunded then i will send a replacement if one exists (as these are rare and often limited items) , if they cannot be replaced at this point a refund will be given.
Please DO NOT raise Paypal claims as this just causes me work, and is NOT the correct proceedure as , if the courier is at fault the refund should come from them and paypal will NOT refund.